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Coronavirus Protocol

Please could our customers familiarise themselves with the following Covid-19 protocols that we have put in place to keep staff and customers as safe as possible. We appreciate it may make for a long read - but we are simply trying to do our best for everyone at this difficult time. Thank you and hope to welcome you soon. 

Scotsburn Kennels and Cattery Covid 19 Protocol

Bookings:
We kindly ask that you do not come to the kennels and cattery without an appointment. This to help manage the flow of people and ensure only one customer is present at a time.

Appointments can be made in the following ways:

  • Facebook messenger
  • email: scotsburnkennelsandcattery@gmail.com
  • Call 01862 842484
  • Text  07734 816995 (Beverley) / 07766 660539 (Andrew)

Vaccinations:
Prior to booking, please could you ensure that your pets’ vaccinations are up to date. We appreciate that some vaccinations may be behind schedule - this is understandable due to the current circumstances. However, if boosters have lapsed you may need to re-start their vaccination program from scratch. If this is the case, we require pets to have had their 2nd set of vaccinations 14 days before their first day of boarding with us.  If you are in any doubt, please contact your own Veterinary Surgeon who can advise accordingly.  Kindly remember to bring their up to date vaccination cards with you at drop off. Thank you. 

Cancellations:
We understand that travel plans may be up in the air due to the outbreak, because of this we will not charge you for cancelled bookings.  We do not wish to add to our customers stress at this time. We simply ask that you let us know as soon as you are able, so that the space can be given to another customer. 

Covid-19 symptoms:
Please do not book your pet into the kennels or cattery nor attend an appointment if you or anyone in your family have Covid-19 symptoms or are self-isolating.  
If you have already made a booking, and you or any member of your household are showing signs of Covid-19 symptoms, please contact us at your earliest convenience so we can cancel the booking.
If you are struggling to look after your pet due to illness, please contact us and to discuss if we can help with your situation. 

Inspections:
We regret to inform you that will not be able to facilitate customer inspections of the kennel and cattery until further notice.  
We hope it will not be too much longer until we can welcome new friends to look around. We understand how important it is to be able to view our facility before making your first booking. Nothing can replace the feeling of comfort you get from knowing your pet will enjoy their holiday as much as you do!
Our staff are working hard to keep our boarders and their owners as safe as possible during these unprecedented times. Therefore, to achieve this we need to limit the amount of people entering the boarding premises for now. 
However, please speak to us if your booking is urgent. We may be able to give you a virtual tour!

Pet Belongings:
In the interest of hygiene, we will not be able to accept the following items for the time being:

  • Dog leads and other walking aids. (unless this is required for health & safety reasons) 
  • Dog coats/jackets.
  • Water and food bowls. 
  • Bedding.
  • Toys.

Soft slip leads, bedding and equipment will be provided by us and disinfected between uses.
We still encourage customers to supply their own food, and we are happy to accept chews and treats provided by you for their play enrichment. 
It is acceptable to use your own cat carrier, as we will wipe this down with disinfectant on arrival and prior to departure. 

Appointments:
Arrival and collection times will now be strictly by appointment only. 
Guidelines state our staff must wash their hands and disinfect any equipment between customers. Therefore, we will stagger appointments every 20 mins, to give our staff the time to do this. 
It is in the interest of everyone’s safety that only one customer is present on site at a time. Therefore, it is very important that you stick to the agreed time.
Should you be running late for your appointment, please call us and we can re-arrange your time. Please do not turn up out with your appointment time, for the reasons already indicated.

Handover Protocol

Drop Off:

  1. When you arrive, please remain inside your vehicle until our staff indicate they are ready for you. 
  2. When advised to leave your vehicle, please put on a face mask.   At all times, please remember to abide by the government social distancing rules by staying at least 2 meters apart from other people. 
  3. Our staff will maintain social distancing when you exit the vehicle and then begin by re-iterating our new handover protocol. 
  4. Allow member of staff space to safely enter the building and return behind perspex screen, before you enter. Face masks must be worn at all times. The door will remain open, so you will not be required to touch door handles upon entry or exit. Please sanitise your hands upon entry. 
  5. Now complete the kennel/cattery registration form in conjunction with staff member who will guide you through each question. 
  6. There will be a selection of appointment slots available between 8am – 10am and 4pm – 6pm for the collection of your pet. Please select one of the available appointment times for your return. 
  7. Once complete, please leave your pet(s) vaccination card, food and any medication in the reception for our staff member to check over and sanitise. 
  8. Now re-sanitise your hands and exit the building.
  9. Please return and wait at the boot of your vehicle, whilst our staff check over the registration form, vaccination card, food and medication. This time is necessary to ensure we gather all the information that is required to care for your pet before you depart.
  10. Our staff will then confirm if all is in order before requesting you to remove your pet(s) from the vehicle. Before doing so, please secure your dog(s) on a lead and ensure your cat is securely enclosed in a cat carrier. 
  11. Our staff will now approach and secure your dog(s) onto one of our own soft slip leads, before asking you to remove and retain your own lead. Please remember to bring back your own dog lead for collection. Cats can remain inside their own pet carrier and placed inside the reception. Staff will wipe down customer’s pet carriers with disinfectant on arrival.
  12. Our staff member will then escort your pet to their kennel or cat suite and settle them in.

Collection:

  1. Please arrive promptly at your appointment time to collect your pet. So that our staff can be organised for the handover, it is very important that you keep to the appointment time.  Please contact us to rearrange an alternative appointment if you will not be able to make it on time.
  2. When you arrive, please remain inside your vehicle until our staff indicate they are ready for you. 
  3. When advised to leave your vehicle, please put on a face mask.   At all times, please remember to abide by the government social distancing rules by staying at least 2 meters apart from other people. 
  4. Our staff will maintain social distancing when you exit the vehicle and then begin by re-iterating our new handover protocol.
  5. Please now secure your dog(s) back onto their own leads. Once this has been done, our staff member will then remove the kennel’s own soft slip lead. Please secure your dog(s) inside your vehicle. 
  6. Allow member of staff space to safely enter the building and return behind the perspex screen, before you enter. Face masks must be worn at all times. The door will remain open, so you will not be required to touch door handles upon entry or exit. Please sanitise your hands upon entry. 
  7. Your cat(s) will be brought down in their own cat carrier and placed inside reception. Your cat carrier will have been wiped down with disinfectant prior to collection.  
  8. Any pet belongings will have been wiped down with disinfectant and placed in reception.  
  9. The invoice will be left on the reception desk. Where possible, all invoices should be settled by bank transfer prior to collecting your pet. If the bill has already been paid, please advise and our staff. If you have not paid in advance, then cash can be placed in the envelope provided and deposit into box on desk as instructed.
  10. Kindly use this opportunity to discuss any queries relating to your pet(s) stay or make any future bookings. We warmly welcome any questions and are always happy to provide feedback. 
  11. Please now re-sanitise your hands before exiting the building.

Finally:
We thank you for your patience at this time.  We have put in place safety measures and increased cleaning regimes in order to keep everyone as safe as possible. Circumstances are constantly changing - and we will do our best to update these protocols as and when we receive further guidance.

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